Shipping Policy
Welcome to Stones Marvel! We are committed to providing you with the best possible service. Please read our shipping policy to understand how we handle the shipping of your precious stones.
Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- During peak times or sales, processing times may be slightly longer. We appreciate your patience.
Shipping Rates & Delivery Estimates
- Standard Shipping Fee: Flat $5
- Estimated delivery time: 7 – 20 days
- Free shipping over $59
Shipping charges for your order will be displayed at checkout.
Order Tracking
- Once your order has shipped, you will receive an email with a tracking number. You can track your package using the link provided.
Damages and Issues
- We take great care in packaging your crystals to ensure they arrive safely. However, if your item arrives damaged, please contact us immediately at service@stonesmarvel.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis but will do our best to work towards a satisfactory solution.
Lost or Stolen Packages
- Stones Marvel is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact your local postal service for assistance.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Need Help? Please contact us.